Shipping policy

At SaltSide, every item is made-to-order just for you. Once you place your order, our team begins creating your product individually to ensure the highest quality possible.

We appreciate your patience and support.

Processing & Shipping Times

Receiving Time = Processing Time + Shipping Time

Orders may be canceled or modified within 2 hours of being placed.

Estimated Delivery Times

Product Type| Production Time| Shipping Time

Apparel| About 3 Business Days| About 11 Business Days

Bags| About 3 Business Days| About 11 Business Days

Fleece Blankets| About 3 Business Days| About 11 Business Days

Canvas Prints| About 3 Business Days| About 11 Business Days

Pillows| About 5 Business Days| About 11 Business Days

Garden Flags / Yard Signs| About 5 Business Days| About 11 Business Days

Other Products| About 7 Business Days| About 11 Business Days

Important Notes

- Delivery estimates apply primarily to orders shipped within North America using standard shipping methods.

- International orders may require additional delivery time due to customs processing.

- Shipping times may be affected by holidays, severe weather, customs delays, or carrier disruptions.

- We currently ship using trusted carriers including DHL, USPS, EMS, and regional delivery partners.

Order Tracking

You will receive a shipping confirmation email once your order has been fulfilled and shipped.

To check your order status, please contact us with:

- Your order number

- The email address used during checkout

For assistance, contact us at: orders@saltside.ca

Shipping Tips

To help ensure successful delivery, please review the following:

1. Please provide a valid email address and mobile phone number during checkout.

2. We are not responsible for failed deliveries caused by incorrect or incomplete contact information.

3. PO Boxes may not be accepted for certain express shipping methods.

4. Please include complete address details, including apartment, suite, or unit numbers where applicable.

5. Tracking updates may take several days to appear after your package arrives in your country or local delivery facility.

Incorrect Addresses

Please double-check your shipping address before completing your order.

If incorrect or incomplete address information is provided:

- Your shipment may be delayed

- Additional shipping charges may apply

- Orders returned to sender may not be eligible for reshipment or refund

SaltSide is not responsible for orders delivered to incorrectly provided addresses or for packages lost after carrier forwarding or redirection requests made by the customer.

Need Help?

Customer satisfaction is very important to us.

If you have any questions regarding your order or shipping, please contact us at:

orders@saltside.ca

Our support team typically responds within 24 business hours.