Refund policy
At SaltSide, every item is made-to-order just for you. Once your order is placed, our team begins creating your product individually to ensure the highest quality possible.
We truly appreciate your patience and support.
✨ Free Shipping
Enjoy free shipping on all orders over $99 (applies to eligible standard shipping destinations).
Processing & Shipping Times
Receiving Time = Processing Time + Shipping Time
Orders may be canceled or modified within 2 hours of being placed.
Estimated Delivery Times
| Product Type | Production Time | Shipping Time |
|---|---|---|
| Apparel | ~3 business days | ~11 business days |
| Bags | ~3 business days | ~11 business days |
| Fleece Blankets | ~3 business days | ~11 business days |
| Canvas Prints | ~3 business days | ~11 business days |
| Pillows | ~5 business days | ~11 business days |
| Garden Flags / Yard Signs | ~5 business days | ~11 business days |
| Other Products | ~7 business days | ~11 business days |
Important Notes
- Delivery estimates apply primarily to orders shipped within North America using standard shipping methods.
- International orders may require additional time due to customs processing.
- Shipping times may be affected by holidays, severe weather, customs delays, or carrier disruptions.
- We ship using trusted carriers including DHL, USPS, EMS, and regional delivery partners.
Order Tracking
You will receive a shipping confirmation email once your order has been fulfilled and shipped.
To check your order status, please contact us with:
- Your order number
- The email address used at checkout
For assistance: Info@saltside.ca
Shipping Tips
To help ensure successful delivery, please review the following:
- Please provide a valid email address and mobile phone number at checkout.
- We are not responsible for failed deliveries due to incorrect or incomplete contact information.
- PO Boxes may not be accepted for certain express shipping methods.
- Please include complete address details, including apartment, suite, or unit numbers.
- Tracking updates may take several days to appear once the package reaches your local carrier facility.
Incorrect Addresses
Please double-check your shipping address before completing your order.
If incorrect or incomplete address information is provided:
- Your shipment may be delayed
- Additional shipping charges may apply
- Orders returned to sender may not be eligible for reshipment or refund
SaltSide is not responsible for orders delivered to incorrectly provided addresses or for packages lost after carrier forwarding or redirection requests made by the customer.
Need Help?
Customer satisfaction is very important to us.
If you have any questions regarding your order or shipping, please contact us at:
Our support team typically responds within 24 business hours.